Viruses and other malware

[D-Type]

I seem to have picked up a virus or something. I use Firefox and Norton anti virus and it seems to have got through the barriers:

(1) Every second click in the forum takes me to a screen suggesting I update Firefox with various updates. The screen looks genuine with the Firefox tab etc but it's address line begins with gzj

(2) Adverts are appearing all over the screen including a banner across the top which appears about 5 minutes after I go to a page and makes the whole text jump down. These adverts have a small footnote "not from this site"

(3) I appear to have lost Hotmail - I got a security message apparently from Microsoft asking me to re-register using my password. It then asked for another code. When I said I'd lost it they sent another to my work e-mail but it didn't work so I ssuspect it wasn't Microsoft

(4) When I tried the old Internet Explorer ikon it went to something called "Babylon Search"

I'm sure I've collected something nasty - a virus, trojan or worm or malware - whatever the terms may mean and am not simply bgetting paranoid.

Can anybody suggest how I get rid of it other than taking it to a shop and paying them about £500 or signing up to one of these sites who say they'll clear your computer for a fee. The trouble is that I am not at all computer savvy.

[Parabolica]

It will be worth installing an anti-malware programme. I used one with a free ten day trial recently. There are a couple of guides on google search about how to remove viruses which have worked for me.

Sorry I can't give you more details but I'm on my Smart Phone. If you wish, private message me and I'll try to send you more info later.

Hope that helps.

[Alfa Fan]

First step, uninstall Norton and then do a fresh reinstall of it.

Next of, do a full system scan. If that finds something, allow it to fix it. If it doesn't, boot your system up in Safe Mode and scan again. Safe mode can prevent malicious programs from loading.

Presuming that nothing comes up, next step is to obtain Malware Bytes Malwarebytes : Free anti-malware download (http://www.malwarebytes.org/) The free version will be sufficient. Hopefully something will show up on this scan.

Also it's a very idea to run CCleaner - PC Optimization and Cleaning - Free Download (http://www.piriform.com/ccleaner) CCleaner. I use this software every couple of days.

[donKey jote]

Can anybody suggest how I get rid of it other than taking it to a shop and paying them about £500 or signing up to one of these sites who say they'll clear your computer for a fee. The trouble is that I am not at all computer savvy.

call daniel :andrea:

[BleAivano]

also once the anti-virus and anti malware programs and their updates are installed, unplug the network cable (or Wi-fi/ 3G connection) and
let the softwares do full systems scans, one at the time. After each full system scan do a restart.

The do new full system scans to see if all malicious items are gone.

No internet connection will prevent any malicious code from re-downloading itself which some viruses and malware do.

Also stay away from sites that claims that they'll clean your computer for a fee.
Some might be legit but there is a risk that they'll give your more viruses and etc.

For Firefox consider to install two addons (if you don't already have them)
NoScript (https://addons.mozilla.org/en-us/firefox/addon/noscript/)This will (by default) block all sorts of scripts and style sheets and etc.
This means that when you entering a website and it got auto triggered virus scripts this will block it.
The downside is that you manually have to allow each script or web page (selection will be remembered)
to get legit sites to work as intended.
WOT. (https://addons.mozilla.org/sv-se/firefox/addon/wot-safe-browsing-tool/?src=search) A sort of website guide database where users can rate a website and how safe/reliable etc... it is.
obviously not always 100% reliable but at least you will get an idea about the website you are visiting.

Here is a screenshot of WOT enables: http://bildcentralen.se/images/2013/09/01/fumzj.jpg

[Jag_Warrior]

call daniel :andrea:

And tell him you have a problem with your iMac. :devil:




WOT. (https://addons.mozilla.org/sv-se/firefox/addon/wot-safe-browsing-tool/?src=search) A sort of website guide database where users can rate a website and how safe/reliable etc... it is.
obviously not always 100% reliable but at least you will get an idea about the website you are visiting.

Here is a screenshot of WOT enables: http://bildcentralen.se/images/2013/09/01/fumzj.jpg

WOT is a great add-on. I've been using it on Firefox for some time and have found it to be VERY useful.

[555-04Q2]

A number of members on this forum could be classed as viruses...me included :p :

[Starter]

I strongly recommend Malwarebytes. It was the only real solution to a problem I've had.

[Jag_Warrior]

A number of members on this forum could be classed as viruses...me included :p :

I prefer to think of myself more as a pop-up window that won't go away.

[D-Type]

Many thanks for the sympathy and the suggestions.
So far I've run Malwarebytes (took 5 hours) and Super Anti Spyware (took 3 hours). Bewteen them they've cleared a lot of rubbish - about 8 dodgy items and 200 tracking cookies. Things are better but I'm not there yet. Currently struggling with Babylon - the instructions I've found on the Internet aren't working - yet.

Those of you who have confessed to being viruses and pop-ups should remember the moderators' control board and what can happen when a klutz like me tries to use it! ;)

[Parabolica]

Try going into your control panel, opening Internet Options and see what the default browser is set to. Sometimes that can deactivate a rogue browser if you reset to Google.

You could also look in the Programs panel and uninstall anything that you don't recognize. That sometimes works.

[D-Type]

I've reset the default to google
I'm going through the Programs by stages - the trouble is there's things there like Roxio which are kosher but I don't know what they do - and I have to check out each one I don't recognise in case I delete something vital.

[BleAivano]

what windows version are you using?

Also have you tried to open the firefox addon settings to try to uninstall babylon from there?

https://support.mozilla.org/sv/questions/923451
https://support.mozilla.org/sv/questions/938487
https://support.mozilla.org/sv/questions/938643

Also try this software: Advanced Uninstaller Pro - Free download and software reviews - CNET Download.com (http://download.cnet.com/Advanced-Uninstaller-Pro/3000-2096_4-10069986.html)

Install it, see if Babylon is listed, select Babylon and then select uninstall. When the uninstall is finished
this software will scan your computer for left over files and registry entries. When it has finished scanning
you can have this software remove left over files and registry entries.

This is a software that will check your processes: and help you identify those who are malicious: Process Explorer - Free download and software reviews - CNET Download.com (http://download.cnet.com/Process-Explorer/3000-2094_4-10223605.html)

[D-Type]

Thanks, I think I have got rid of it now. I'll run that software tomorrow evening for a final clean up and to make sure.